Refund policy
At easypeassy, customer satisfaction is our top priority. We offer refunds only in specific cases as outlined below.
💸 Eligibility for Refunds
You may be eligible for a refund only under the following conditions:
- You received a damaged or defective product.
- You received a wrong item that differs from what you ordered.
📦 How to Request a Refund
To request a refund, please follow these steps:
Email us at admin@easypeassy.com within 48 hours of delivery.
Include:
- Your Order ID
- A clear unboxing video showing the issue
- A brief description of the problem
Our team will review the request within 2 business days.
🔁 Refund Process
- If your request is approved, we will arrange a reverse pickup of the product.
- The item must be returned in its original packaging and unused condition.
- Once received and inspected, the refund will be initiated to your original payment method within 5–7 business days.
🚫 Refunds Not Applicable
Refunds will not be issued in the following cases:
- Request made after 48 hours of delivery
- Product returned is used, damaged by customer, or not in original packaging
- No unboxing video provided
- For reasons like "changed my mind"
🛠️ Need Help?
For any questions or help with your order, contact us at:
📧 admin@easypeassy.com